Why Is My Delivery Delayed?

Sometimes deliveries may take longer than expected due to factors outside of our control, including courier delays, high-volume periods, weather events, regional transit times, or incorrect/incomplete delivery details.

Once your order has been dispatched, you’ll receive tracking information via email. We recommend checking your tracking link first, as this will usually show the most recent courier update.

Common reasons for delivery delays

Delivery delays can happen due to:

High order volumes during busy periods such as Christmas, Mother’s Day, Father’s Day or major sales
Courier network delays
Regional or remote delivery locations
Weather, road closures or transport disruptions
An incorrect or incomplete delivery address
Nobody being available to receive the delivery
Tracking scans not updating immediately while the parcel is still in transit

What should I do if my tracking hasn’t updated?

Tracking updates are not always instant. Sometimes a parcel may still be moving through the courier network even if the tracking page has not changed for a day or two.

Please allow extra time during peak periods or for regional deliveries.

When should you contact us?

Please contact us if:

Your order is past the estimated delivery timeframe
The tracking has not updated for several business days
The tracking says delivered but the recipient has not received it
You believe the delivery address may be incorrect
The delivery is urgent or for a specific event date

When contacting us, please include your order number so our team can investigate quickly.

Can you speed up a delayed delivery?

Once an order is with the courier, we cannot always guarantee faster delivery. However, our team can check the tracking, contact the courier where possible, and advise you on the next best step.

Important note

Delivery timeframes are estimates and may be affected by courier delays or peak-period demand. We always recommend ordering as early as possible, especially for time-sensitive gifts.